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How Windstream TechHelp Works

How It Works image

If you need help with your technology, the Windstream TechHelp remote service delivery model is the safest, fastest, most secure choice you can make.

Here’s how it works. Windstream TechHelp delivers all of our services via remote screen share technology. That means that we can safely service your computer without you having to leave your home or allow a stranger to enter your house. We use our remote screen share technology to immediately access your computer via your Windstream broadband connection. Once you have authorized us to “drive” your computer and take over navigation, it’s as if we are touching the keyboard and moving the mouse.

We can perform all tasks required to set up your technology or fix a problem. We can even provide ongoing support to protect your computer down the road. It’s all in your control. Unlike other service options, you can choose to watch everything we do. And, we can't connect back into your PC thereafter without your consent.

The Windstream TechHelp approach is effective in the vast majority of all PC-related technology problems. You can be confident we’ll solve your problem. Satisfaction guaranteed.