How Windstream TechHelp Works

Windstream TechHelp can instantly help with big technology problems, new installations or simple advice. Get friendly, easy service in the comfort of your home whenever it's most convenient for you. Screen-sharing technology lets us provide help via telephone or online.

How It Works image

If you need help with your technology, the Windstream TechHelp remote service delivery model is the safest, fastest, most secure choice you can make.

Here’s how it works. Windstream TechHelp delivers all of our services via remote screen share technology. That means that we can safely service your computer without you having to leave your home or allow a stranger to enter your house. We use our remote screen share technology to immediately access your computer via your Windstream broadband connection. Once you have authorized us to “drive” your computer and take over navigation, it’s as if we are touching the keyboard and moving the mouse.

We can perform all tasks required to set up your technology or fix a problem. We can even provide ongoing support to protect your computer down the road. It’s all in your control. Unlike other service options, you can choose to watch everything we do. And, we can't connect back into your PC thereafter without your consent.

The Windstream TechHelp approach is effective in the vast majority of all PC-related technology problems. You can be confident we’ll solve your problem. Satisfaction guaranteed.

Contact Us

TechHelp For Residential Customers

Broadband working but having problems with your home PC? Need help with a new PC installation? Give us a call and talk with a Windstream TechHelp expert to see what services are available for you and your family.


24 hours a day; seven days a week

TechHelp For Small Business Customers

Looking for proactive solutions to help manage your small business PCs? Give us a call to discuss available services for small businesses.


24 hours a day; seven days a week

Broadband Technical Support

Having problems with your broadband connection or unsure of the issue? Please contact the Windstream Internet Technical Support group for assistance.


24 hours a day; seven days a week